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CITYTV+ Terms of Service
Updated: August 25, 2025
In Quebec? Click here

1. INTRODUCTION

Welcome to Citytv+, a video streaming service (the “Service”) provided by or on behalf of Rogers Media Inc. and its affiliates (collectively, “us”, “we”, “our” or “Rogers”). The Service offers streaming of live Citytv+ channels and other live or on-demand entertainment content, along with social sharing, photographs, statistics and other related content (“Content”) available to you from time to time through https://watch.citytvplus.ca/ or any software application that you have downloaded (“Software”) to view the Content (each, a “Site”). “You” and “your” means, as applicable, you and every person who uses the Service through your account. Please read these terms of service (“Terms”) carefully before you use a Site. By using any Site, you agree to abide by these Terms. If you don’t agree to comply with these Terms, then you may not use the Service or any Site. In these Terms, “residents of Québec” means residents of Québec to whom the Consumer Protection Act (Québec) applies in connection with the use of a Site and the Service.

2. AVAILABILITY AND ACCESS

(a) Availability. The Service is only available to users of a Site while in Canada who have (i) registered for the Service (“Registered User”), and (ii) have agreed to pay to use the Service on a subscription basis in order to access certain Content (“Subscription Content”) or have been given access to Subscription Content by subscribing to certain services offered by an affiliate of Rogers or a third party authorized by us (together, an “Authorized Distributor”), although limited portions of the Service are available to users that do not satisfy both (i) and (ii). Your Authorized Distributor may deal with you directly for certain aspects relating to the Service, including payment, cancellation and other arrangements. You acknowledge and agree that Rogers is not responsible for those dealings that are solely between you and your Authorized Distributor.

(b) Access. Not all aspects of the Service, including, without limitation, certain Content viewing and access to high-quality video, will be available to you unless the applicable personal computer, gaming device, tablet device, mobile device or other digital device (each, a “Digital Device”) you use to access the Service, and your Internet connection satisfy the Service’s minimum technical requirements available at Citytv+ Help We may change these requirements from time to time at our sole discretion. Unless we specify otherwise, you are solely responsible for updating or maintaining your Digital Device and Internet connection as necessary to meet these requirements and all associated costs. Since the Service is transmitted over the Internet, you may experience, from time to time, video and/or audio dropouts, rebuffering or loss of connection. You are responsible for any data/roaming usage and charges you incur to access the Service through an Internet connection.

(c) Access Verification and Payment Processing. Access verification services and in some instances, depending on the type of payment method used, payment processing services used in connection with the registration of Service users and the purchase and sale of Subscription Content are provided by NEULON, LIMITED, a subsidiary of NeuLion, Inc. on behalf of NeuLion, Inc.

3. REGISTRATION, ACCOUNT AND PASSWORD

To obtain access to the Subscription Content, you will be required to become a Registered User by creating an account on Citytv+ or using an existing Sportsnet+ credentials to access the Subscription Content.  You agree that any information you supply to become a Registered User will be accurate and complete and that you will not register under the name of, nor attempt to use the Service under the name of, another person. You agree to promptly update any information necessary to ensure that your registration is kept accurate, current and complete. You are responsible for preserving the confidentiality of your Registered User credentials and will notify us immediately of any known or suspected unauthorized use of Registered User credentials and agree to take any reasonable steps necessary to prevent any reoccurrence. You may be held liable for any loss or damage incurred by Rogers or any other user or visitor to a Site due to another party using your Registered User credentials.

 4. MODIFICATIONS

(a) General. We may modify these Terms at any time at our sole discretion and any modifications will become effective immediately upon posting to a Site. You agree to review these Terms regularly for updates by checking the date below. Your continued use of a Site after any modifications are posted will constitute acceptance of those modifications.

(b) Registered Users. If you are a Registered User, then we may modify these Terms or change any aspect of the Service at any time, upon no less than 30 days’ prior written notice to you. If you do not accept any modification to these Terms or change to the Service, then your sole remedy is to cancel the Service by sending us a notice to that effect no later than 30 days after the modification or change takes effect.

5. PRIVACY

Rogers respects our customers’ privacy. Our collection, use, and disclosure of personal information in connection with the Service are governed by the Rogers privacy policy located at  https://www.rogers.com/support/privacy/rogers-privacy-policy. Personal information collected in connection with the Service may be stored and processed in or outside Canada and may be subject to the laws of other jurisdictions.

By using the Service, you agree to the use of your personal information and information about how you use the Service for the provision and operation of the Service. We may also use your personal information and usage data to personalize the Service to better suit your needs.

6. SUBSCRIPTION CONTENT

The following additional terms apply to Subscription Content that you subscribe to directly through Rogers. If you subscribe to Subscription Content through an Authorized Distributor, then you will need to check with that Authorized Distributor for any additional terms that may apply.

(a) Pricing. All prices listed on a Site for the Service are in Canadian dollars. Prices and availability of Subscription Content are subject to change at any time.

(b) Agreement to Pay. You agree to pay for all Subscription Content subscribed through your account. Payment must be made using a valid credit card (Visa, MasterCard or American Express) or by charging your purchase to your account with an Authorized Distributor, where available. If paying by credit card, you authorize us to charge the credit card that you provide to us the amount representing the price of the Subscription Content that you ordered (plus applicable taxes), which may be a single payment or on a monthly, quarterly or yearly basis, as indicated when you subscribe. If you have pre-authorized payments of Subscription Content on your credit card, you agree to promptly update any information necessary to ensure that the payments are processed and acknowledge that you may not be able to access the Subscription Content if you fail to do so. If your Subscription Content includes a free trial, then you acknowledge that your credit card will be authorized for up to the amount representing the price of the Subscription Content during the free trial, however, your credit card will not be charged until after the end of the free trial. In the event of a credit card chargeback, the Subscription Content will not be accessible until resolution of the chargeback and there will be no refund for the period that your Subscription Content is inaccessible. If charging your subscription to your account with an Authorized Distributor, your purchase may also be governed by their terms.

(c) Additional Terms. Additional terms and conditions applicable to Subscription Content (“Subscription Terms”), including, without limitation, the length of the subscription period and any automatic renewals, will be presented to you prior to subscribing. If you subscribe to Subscription Content, then any applicable Subscription Terms will form part of our agreement with you.

(d) Subscription Confirmation. Once you have subscribed to Subscription Content, you will receive an email confirmation. Please keep this email as it is your receipt for your subscription and includes your confirmation number and any applicable Subscription Terms.

(e) Automatic Renewals. Except in the case of one-time purchases of Subscription Content (for example, a subscription to a single event or a one-time subscription to a weekly pass), the subscription period applicable to the Service will be set at intervals as indicated when you subscribe and will automatically renew either monthly, annually, or at the frequency indicated when you subscribe, unless you cancel your subscription before the prescribed deadline. If you do not notify us by that deadline that you wish to cancel any automatically renewing subscription, you understand your subscription will automatically renew and you authorize us (without further notice to you) to charge the renewal subscription price (plus applicable taxes) to your credit card or account with an Authorized Distributor, where available.

(f) Trial Period and Promotional Offers. From time to time, Rogers may offer trial periods or other promotional offers in connection with the Service (“Promotional Offers”). In addition to these Terms, any other terms and conditions that apply to such Promotional Offers will be disclosed to you and you agree to them by accepting or otherwise participating in the Promotional Offer. For instance, if you are a new subscriber, your subscription to the Service may be eligible for a free trial period (“Trial Period”) before we charge you for the Service. Rogers will advise you of the length of the Trial Period at the time the Promotional Offer is made to you. Rogers reserves the right, in its absolute discretion, to determine your free trial eligibility. You may cancel your subscription to the Subscription Content at any time within the Trial Period, by notifying us through one of the contact options accessible at Section 20, and your credit card (or other payment method) will not be charged. If you subscribe to Subscription Content again after cancelling, we may deny any further trial periods or other Promotional Offers.

(g) Refunds. Subject to subsection 6(f), all one-time Subscription Content sales are final: there are no refunds, exchanges or credits for any reason.

 8. SOFTWARE

For Software that you have downloaded from Rogers, or an Authorized Distributor related to the use of the Service:

(a) Licence. Rogers grants to you a limited, non-exclusive, non-transferable, no-fee, revocable licence to install and use one copy of the executable code of the Software on each Digital Device that is connected to the Service. All other rights are reserved to Rogers, its licensors or suppliers.

(b) Restrictions. You acknowledge and agree that you have been granted a licence and not a transfer of ownership in the Software. You may not:

(i) Rent, lease, sell, sublicense, assign, distribute or otherwise transfer any portion of the Software or use it for any purpose other than in association with the Service;

(ii) Reverse engineer, decompile or disassemble any portion of the Software, except and only to the extent that this limitation is expressly prohibited by applicable law;

(iii) Copy, modify, alter or tamper with the Software (including without limitation the removal of any copyright or other proprietary notices from the Software) or create any derivative works of the Software; or

(iv) Attempt to defeat, avoid, by-pass, remove, deactivate or otherwise circumvent any software protection mechanisms.

(c) Data Maintenance, Support, and Software Updates/Changes (if applicable).

(i) Rogers may elect to provide you with customer support and/or Software upgrades, enhancements or modifications (collectively, “Support”), in its sole discretion, and may cancel this Support at any time without notice to you.

(ii) Rogers may, without notice or liability, collect non-personal information regarding your Digital Device(s), hardware and software during the installation and/or use of the Software.

(iii) Rogers may change, suspend or discontinue any aspect of the Software at any time, including the availability of any Software feature, database, or content.

(iv) Rogers may impose limits on certain features and services or restrict your access to parts or all of the Software or the Service without notice or liability.

(v) Rogers, its licensors and other third-party suppliers reserve the right to delete data from their servers, or prevent access to their servers or to change data categories for any reason that Rogers or third parties deem sufficient in their sole discretion at any time, without notice.

(vi) Nothing in these Terms imposes upon Rogers or Rogers’ licensors any obligation to provide you with new, enhanced or additional Support at any time.

(vii) Rogers may connect remotely to and run scripts on your Digital Device(s). As part of remote Support, Rogers and its agents will have full access to your Digital Device(s).

(d) Other Users. We allow you to view the Content on up to two (2) Digital Devices at a time. Any attempt to circumvent that limit is a breach of these Terms, resulting in cancellation of the Service in accordance with subsection 15(a). You will cause anyone who uses the Software through your Digital Device(s) to observe and comply with the Terms respecting that use. You further agree that you are solely responsible and liable for any and all breaches of the Terms, whether the breach is the result of use of the Software by you or by any other user of your Digital Device(s).

9. OWNERSHIP AND COPYRIGHT

Except for the limited rights explicitly granted to you under these Terms, all right, title, interest and intellectual property rights in and to: (i) the Service and any Site and each component thereof; and (ii) any Content available through the Service and any Site

is protected by copyright, trademark and other applicable intellectual property and treaties, and is owned, controlled, and/or licensed by Rogers and/or its affiliates, licensors and/or related companies. All Content posted on the Service and the Site remains the valuable intellectual property of its respective owner(s) and you agree to abide by all copyright notices, information and restrictions contained in or displayed with any Content.

Without limiting the generality of the foregoing, you do not acquire any ownership rights in the Content as a result of accessing it. You agree to abide by all copyright notices, information and restrictions contained in or displayed with the Content. These Terms do not grant you any licence or other rights in connection with any trademarks or logos appearing on any Site. You may not use any trademark or service mark appearing on any Site without the prior written consent of the rightful owner. Rogers will aggressively enforce our intellectual property rights to the fullest extent permitted by law, and that owners of any other intellectual property rights may also do so against you personally.

 10. OTHER CONTENTS AND LINKS

Rogers is not responsible for, and cannot guarantee the performance of, any products and services provided by any advertisers or others to whose sites we link. Unless otherwise indicated, those sites have been independently developed by third parties. A link to another site is not an endorsement of that site (nor of any product, service or other material offered on that site) by Rogers or its Content providers or licensors. Any dealings you have with advertisers found while using the Service are between you and the advertiser. You acknowledge and agree that Rogers is not responsible or liable to you for any content or other materials hosted and served from any website other than a Site.

11. CONTENT USAGE RESTRICTIONS

(a) General. The Service and the Content are for your personal, non-commercial use, entertainment and enjoyment. You may not reproduce, duplicate, copy, translate, broadcast, publicly display, sell, transmit, retransmit, license, sub-license, publish or modify any of the Service or the Content without the prior written consent of Rogers or such third party that may own the Content displayed on Services. Unless otherwise permitted through a Site, you may not distribute copies of Content or materials found on a Site in any form (including by email or other electronic means), without the prior written consent of Rogers or such third party that may own the Content displayed on Services and/or site. Of course, you may encourage others to access the information themselves on a Site and to tell them how to find it. For greater clarity, personal, non-commercial use does not include the use of Content in connection with: (1) the development of any software program, including, but not limited to, training a machine learning or artificial intelligence (AI) system; or (2) providing archived or cached data sets containing Content to another person or entity. You are not permitted to alter, modify or remove any copyright notice from the Services or Content. No other use is permitted and all other rights not expressly granted in these Terms are reserved. Nothing contained herein shall grant any license or right to use any Content in any manner other than as explicitly set forth in these Terms without the prior written consent Rogers or such third party that may own the Content displayed on Services. Any unauthorized use of any of the Content is strictly prohibited.

(b) Links. We welcome links to the homepage of a Site. You may only establish a hypertext link to the homepage of a Site if: (i) the link does not state or imply any affiliation, connection, sponsorship, or approval of your site by Rogers or create the false appearance that an entity is associated with or sponsored by us, and (ii) the appearance, position and other aspects of the link does not damage or dilute the goodwill associated with us or our trademarks. We do not permit framing or inline linking to a Site or any portion of it.

12. SUBMISSIONS AND POSTINGS

For any content that you upload, post, transmit, distribute or otherwise make available for inclusion on a Site (your “Contributions”), you must be, or have first obtained permission from, the rightful owner of Contributions that you post. You acknowledge and agree that any of your Contributions will be treated as non-confidential and non-proprietary. By submitting your Contributions, you represent and warrant that: (i) you own those Contributions or otherwise have the right to grant, and do grant, to Rogers the world-wide, royalty-free, non-exclusive, perpetual, irrevocable, fully sub-licensable and transferable licence to use, distribute, reproduce, modify, compress, adapt, publish, translate, communicate, publicly perform and publicly display your Contributions, and to incorporate them into other works in any format or medium now known or later developed; and (ii) you waive all moral rights in those Contributions. We have the right, but not the obligation, to monitor or investigate any of your Contributions posted to a Site. We may also access or preserve your Contributions to comply with legal process in Canada or foreign jurisdictions, operate the Service, ensure compliance with these Terms or any policies, or protect ourselves, our customers or the public. We may, without notice or liability, move, remove, edit, delete or refuse to post any of your Contributions, in whole or in part, that we decide in our sole discretion is unacceptable, undesirable or in violation of any law, these Terms or our Acceptable Use Policy which accompanies these terms and is also available at http://www.rogers.com/terms. Rogers will not be liable to you for our deletion of any of your Contributions.

13. PROHIBITED ACTIVITIES

Your use of this Site, the Service, the Content and any of your Contributions to a the Site must comply with these Terms, all applicable laws and our Acceptable Use Policy, which accompanies these Terms and is also available at http://www.rogers.com/terms. For greater certainty, the term “Services” in our Acceptable Use Policy includes the Services covered under these Terms.

14. RESPONSIBILITY FOR MINORS

You must be of the age of majority in the province in which you reside in order to be a Registered User. If you have authorized a minor to use a Site or the Service, then you agree to be fully responsible for: (i) controlling the minor’s access to and use of that Site or the Service; and (ii) the consequences of any misuse by the minor. You acknowledge that some of the areas of a Site and some of the Content may include material that is inappropriate for minors.

15. SUSPENSION AND CANCELLATION

(a) By Rogers. Rogers may at any time, without notice to you, restrict, block, suspend or cancel any or all of your use of a Site (or any portion thereof), the Service or your account if you fail to comply in full with any of these Terms or any other terms, agreements, or policies (including, without limitation, our Acceptable Use Policy) that apply to a Site and the use of it. Any cancellation will not relieve you of any obligation to pay fees accrued prior to cancellation.

(b) Of the Service. Subject to subsection 15(c), Rogers may at any time, without notice or liability, refund, suspend or discontinue the Service (or any portion of it). Your right or liability to use Software will end automatically if the Service with which the Software is used is cancelled or expired. Once you no longer have the right to use Software for any reason, you must delete the Software.

(c) Subscription Content. If you subscribe to the Service directly through Rogers, then Rogers may discontinue any Subscription Content that you subscribe to upon no less than 30 days’ (if you are a resident of Québec, 60 days’) advance written notice to you. Unless otherwise set out in any applicable Subscription Terms, you may cancel your recurring subscription to Subscription Content at any time by notifying us through one of the contact options accessible at Section 20. Not applicable to residents of Québec: That cancellation (including your loss of access to the cancelled Subscription Content) will be effective as of the end of the last subscription period for which you have already paid. Applicable only to residents of Québec: That cancellation (including your loss of access to the cancelled Subscription Content) will be effective as of the date you notify us or a future date that you request (if applicable), whichever is later. You will be refunded for the portion of that subscription period not completed as of the cancellation date.

If you subscribe to the Service through an Authorized Distributor, then any cancellation of Service described in this subsection will be governed by the terms of service of that Authorized Distributor.

16. INDEMNIFICATION

To the maximum extent permitted by applicable law, you will defend, indemnify and hold harmless Rogers and its affiliates, licensors, suppliers and agents (and each of their respective directors, officers, employees, shareholders and representatives) (collectively, the “Rogers Parties”) from and against all claims, liability, losses, actions, proceedings, suits, damages, settlements, penalties, fines, costs and expenses, including all reasonable legal fees and other litigation expenses, arising out of: (i) your breach of any provision of these Terms or our Acceptable Use Policy; (ii) your use or misuse of a Site or the Content and the placement or transmission of your Contributions on a Site made by you or others using your account; (iii) your use of or inability to use any Software; or (iv) any violation, alleged violation or misappropriation of any intellectual property right or non-proprietary right of a third party. Rogers may, in its sole discretion and at its own expense, assume the exclusive defence and control of any matter otherwise subject to indemnification by you. You will co-operate as fully as reasonably required in the defence of any claim. Your indemnification shall survive any termination of your right to use a Site and the Service.

17. NO WARRANTIES

All Sites, the Service and all Content, material, information or postings found on or accessed through a Site, are provided on an “as is” basis. To the maximum extent permitted by applicable law, the Rogers Parties expressly disclaim any and all representations, warranties and conditions, express and implied, including, without limitation, any and all representations and warranties of title and non-infringement, and all implied warranties and conditions of merchantable quality, fitness for any particular purpose, suitability for any particular purpose, and any representations, warranties or conditions arising from any course of dealing or usage of trade, for a Site, the Service or the Content contained in or accessed through a Site. To the maximum extent permitted by applicable law, none of the Rogers Parties makes any representations or warranties as to the performance, availability, accuracy, timeliness, reliability, secure operation, truthfulness or completeness of a Site, the Service or the Content contained in or accessed through a Site, including, without limitation, the contents, transmission or delivery of any Content, information, material, or posting found on a Site, any services provided through a Site (including the Service), or any links to other sites made available on a Site or the content contained on those site(s), or, for Software, the operation of the Software or any feature of the Software. To the maximum extent permitted by applicable law, none of the Rogers Parties makes any representations or warranties that a Site or access to and use of a Site will be continuous, accurate, uninterrupted, error-free, or free from defects, viruses or other harmful codes or components. For Software, to the maximum extent permitted by applicable law, all representations, warranties and conditions of any kind, express or implied, are excluded including any related to completeness of response, results and workmanlike effort for the Software. You expressly agree that use of a Site and the Service are at your sole risk.

Information provided on a Site may contain references or cross-references to Rogers’ products and services that are not available in your local area and Rogers makes no representations or warranties as to the availability of those products and services in your local area and any references do not imply that Rogers intends to provide those products or services in your local area. Rogers recommends that you consult with your nearest Rogers location for information regarding the products and services which may be available to you in your local area.

18. LIMITATION OF LIABILITY

(a) Not applicable to residents of Québec: To the maximum extent permitted by applicable law, under no circumstances, including without limitation, negligence, gross negligence, negligent misrepresentation and fundamental breach, shall any of the Rogers Parties be liable to you or any third party for:

(i) any direct, indirect, incidental, special, consequential, economic or punitive damages (including loss of profit or revenue, financial loss, loss of business opportunities, loss, destruction, interception, mis-delivery or alteration of data, files, software or other information, breach of privacy or security, property damage, personal injury, death or any other foreseeable or unforeseeable loss, however caused) or any loss that results from the Support for any Software, the use of, or the inability to use, a Site, the Service or any Content, information, material, or postings on a Site (including, without limitation, your Contributions), directly or indirectly, or the transmission of confidential or sensitive information over the Internet. These limitations apply regardless of whether the party liable or allegedly liable was advised, had other reason to know, or in fact knew of the possibility of damages. You specifically acknowledge and agree that none of the Rogers Parties shall be liable for any defamatory, offensive or illegal conduct of any user, including you; and

(ii) any losses, claims, damages, expenses, liabilities or costs (including, without limitation, reasonable legal fees and other litigation expenses) resulting directly or indirectly out of, or otherwise arising in connection with, any claim that the use or intended use of the Software infringes the copyright, patent, trade-mark, trade secret, confidentiality, privacy, or other industrial or intellectual property rights or contractual rights of any third party. These limits apply to any act or omission of any of the Rogers Parties, whether or not those acts or omissions would otherwise give rise to claims or causes of action in contract, tort, pursuant to statute or pursuant to any other doctrine of law.

(b) Applicable only to residents of Québec: Except for damages resulting from a Rogers Party’s own act, the Rogers Parties will not be liable to you or any third party for:

(i) any damages (including loss of profit or revenue, financial loss, loss of business opportunities, loss, destruction, interception, mis-delivery or alteration of data, files, software or other information, breach of privacy or security or property damage) or any loss that results from the Support for any Software, the use of, or the inability to use, a Site, the Service or any Content, information, material, or postings on a Site (including, without limitation, your Contributions), directly or indirectly, or the transmission of confidential or sensitive information over the Internet. You specifically acknowledge and agree that none of the Rogers Parties shall be liable for any defamatory, offensive or illegal conduct of any user, including you; and

(ii) any losses, claims, damages, expenses, liabilities or costs (including, without limitation, reasonable legal fees and other litigation expenses) resulting directly or indirectly out of, or otherwise arising in connection with, any claim that the use or intended use of the Software infringes the copyright, patent, trademark, trade secret, confidentiality, privacy, or other industrial or intellectual property rights or contractual rights of any third party.

19. ARBITRATION

Not applicable to residents of Québec: To the extent permitted by applicable law, unless we agree otherwise, any claim, dispute or controversy, whether in contract or tort, under statute or regulation, or otherwise, and whether pre-existing, present or future, arising out of or relating to the following items will be determined by final and binding arbitration to the exclusion of the courts:

If you are a resident of Alberta you may decide, after a dispute has arisen, whether to use the arbitration process to resolve the dispute or instead to pursue an action or other proceeding in court to resolve the dispute. If you decide not to use the arbitration process and instead to pursue an action or other proceeding in court, you must notify us in writing to the Rogers Legal Department, 333 Bloor Street East, Toronto, ON M4W 1G9. If you do not notify us that you wish to have the dispute resolved in court, the arbitration process set out above will apply. The right to have the dispute resolved in court is personal to you, can only be exercised by you, and may not be transferred or assigned.

Where applicable, arbitration will be conducted in accordance with our Arbitration Protocol, which is available at rogers.com/terms.

 20. FEEDBACK

To contact Rogers in connection with Citytv+, please contact us through one of the options listed at Citytv+ Help

 21. OTHER IMPORTANT TERMS

These Terms are governed exclusively by the laws of the province in which you reside, but if you reside outside of Canada, then these Terms are governed exclusively by the laws of the province of Ontario and the laws of Canada applicable therein, without giving effect to their conflict of laws principles, and you submit to the jurisdiction of the courts of Ontario. Please note that your rights and remedies may vary by province. These Terms, as amended from time to time, any applicable Subscription Terms, any other documents referenced herein and any rules, policies, guidelines or other agreements posted on a Site by Rogers constitute the entire agreement between Rogers and you for your use of a Site and the Service. Either party’s failure to insist upon or enforce strict performance of any provision of these Terms does not mean that party has waived any provision or right in these Terms. No waiver by either Rogers or you of any breach or default under these Terms shall be deemed to be a waiver of any preceding or subsequent breach or default. If any provisions contained in these Terms are determined to be void, invalid, or otherwise unenforceable by a court of competent jurisdiction, that determination will not affect the remaining provisions. If any portion of these Terms is unenforceable, the unenforceable portion shall be construed in accordance with applicable law as nearly as possible to reflect Rogers’ original intentions and the remainder of the provisions shall remain in full force and effect. Neither the course of conduct between you and Rogers nor trade practice shall act to modify any provision of these Terms. These Terms ensure to the benefit of and are binding on you, your heirs and your legal personal representatives and on your and Rogers’ respective successors and assigns. You may not assign or transfer these Terms without our prior consent. We may assign or transfer these Terms or any of our rights or obligations under these Terms without your consent. The provisions of Sections 15-19 and 21 survive cancellation of the Service.

If you are dissatisfied with a Site or with these Terms, then your sole remedy is to stop using all Sites. You will then destroy all materials you obtained on any Site and any copies you may have made.

These Terms have been drawn up in the English language at the express request of the parties.

 22. NOTICES

Any notice of a claim must be given to the Rogers Legal Department, 333 Bloor Street East, Toronto, Ontario M4W 1G9. Any notice will be deemed to have been given on the date on which it was sent by the party giving the notice.

© 2025 Rogers Media

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CITYTV+ ACCEPTABLE USE POLICY

 Updated: August 25, 2025

Please direct any questions or comments regarding this Acceptable Use Policy (“AUP”) and complaints of violations of this AUP by subscribers to abuse@rogers.com. Except where otherwise indicated, “you” and “your” means you and every person who uses the Services through your account.

Introduction

When using our services, the Equipment, our facilities or networks and any products, content, applications or services in conjunction with the Services or Equipment, you must comply with all applicable laws, and our policies, rules and limits including this AUP.  This AUP supplements and is incorporated into the Rogers Terms of Service (the “Terms”), which accompanies this AUP.  It is also available at http://www.rogers.com/terms.  Unless otherwise defined in this AUP, defined terms have the meanings given to them in the Terms.

IF YOU DO NOT AGREE TO BE BOUND BY THE TERMS AND THIS AUP, AS AMENDED FROM TIME TO TIME, YOU SHOULD IMMEDIATELY STOP USING THE SERVICES AND NOTIFY ROGERS THAT YOU ARE TERMINATING THE SERVICES.

Prohibited Activities

Without limitation, you may not use (or allow anyone else to use) our Services to:

Unlawful or Inappropriate Content

Any Rogers Party reserves the right to move, remove or refuse to post any content, in whole or in part, that it, in its sole discretion, decide are unacceptable, undesirable or in violation of the Terms or this AUP. This includes, without limitation:

For purposes of this AUP, “content” refers to all forms of communications including, without limitation, text, graphics (including photographs, illustrations, images, drawings, logos), executable programs, audiovisual recordings, and audio recordings.

Security

As set out above, you are responsible for any misuse of the Services, by you or by any other person with access to the Services through your Equipment or your account. Therefore, you must take steps to ensure that others do not gain unauthorized access to the Services through any means, including, without limitation, wireless networking and wired networking. The Services may not be used to breach the security of another user or to attempt to gain access to any other person’s equipment, software or data, without the knowledge and consent of such person. Additionally, the Services may not be used in any attempt to circumvent the user authentication or security of any host, network, or account, including, without limitation, accessing data not intended for you, logging into or making use of a server or account you are not expressly authorized to access, or probing the security of other networks. Use or distribution of tools designed for compromising security, such as password guessing programs, cracking tools, packet sniffers or network probing tools, is prohibited. You may not disrupt the Services. The Services also may not be used to interfere with computer networking or telecommunications services to any user, host or network, including, without limitation, denial of service attacks, flooding of a network, overloading a service, improper seizing and abuse of operator privileges and attempts to “crash” a host. The transmission or dissemination of any information or software that contains a virus or other harmful feature is also prohibited. You are solely responsible for the security of any device you choose to connect to the Services, including any data stored on that device. In particular, Rogers recommends against enabling file or printer sharing of any sort. Rogers recommends that any files or services you do choose to make available for remote access be protected with a strong password or as otherwise appropriate.  You agree to treat as confidential all access codes, personal identification numbers and/or other passwords that we may provide to you for use with the Services.

Unsolicited Communications

As set out above, the Services may not be used to send unsolicited, bulk or commercial messages or for any other unsolicited communications. This includes, without limitation, using automatic dialing and announcing devices to or otherwise make unsolicited voice or facsimile calls and bulk mailing of commercial advertising, informational announcements, charity requests, petitions for signatures and political or religious messages. Such communications may only be directed to those who have explicitly requested it. The Services may not be used to send messages to any individual who has indicated that he/she does not wish to receive messages from you. The Services may not be used to collect responses from unsolicited e-mail messages sent from accounts on other Internet hosts or e-mail services that violate this AUP or the acceptable use policy of any other Internet service provider. Moreover, unsolicited e-mail messages may not direct the recipient to any web site or other resource that uses the Services. Forging, altering or removing e-mail headers is prohibited. You may not reference any Rogers network (for example, by including “Organization: Rogers” in the header or by listing an IP address that belongs to a Rogers network) in any unsolicited e-mail even if that e-mail is not sent through a Rogers network. “Mail bombing” is prohibited. That is, you may not send numerous copies of the same or substantially similar messages, nor may you send very large messages or files to a recipient with the intent to disrupt a server or account. The propagation of chain letters is similarly prohibited, whether or not the recipient wishes to receive such mailings. Rogers is not responsible for the forwarding of e-mail sent to any account that has been suspended or terminated. Such e-mail will be returned to sender, ignored, deleted, or stored temporarily, at Rogers’ sole discretion.

User-Generated Content Services

“User-Generated Content Services” or “UGC Services” refers to any services that allow an end user to post, upload or generate content online to be shared with a limited or unlimited number of recipients and may include, without limitation: newsgroups, online forums, message boards, chat programs, wiki’s, photo sharing services, customer review sites, video sharing services, blogs and web hosting.

Any User-Generated Content Services accessed through the Services must be used in accordance with the following:

Bandwidth, Data Storage and Other Limitations

You must comply with the then current bandwidth, data storage and other limitations on your applicable Services. You must also ensure that your activity does not improperly restrict, inhibit, or degrade any other subscriber’s use of the Services, nor represent (in the sole judgment of Rogers) an unusually large burden on our networks. In addition, you must ensure that your activity does not improperly restrict, inhibit, disrupt, degrade or impede Rogers’ ability to deliver the Services, and monitor and investigate the Services, backbone, network nodes, and/or other network services or components. You may not resell, share, or otherwise distribute the Services or any portion thereof to any third party without the written consent of Rogers. For example, you cannot provide Internet access to others through a dial up connection, host shell accounts over the Internet, provide e-mail or news service, or send a news feed. The Services are consumer products designed for personal access to and use of the Internet. For example, the Services do not provide the type of security, upstream performance and total downstream throughput capability typically associated with commercial use. You may not run a server in connection with the Services. You may not provide network services to others via the Services. In addition, you are prohibited from running servers for mail, http, ftp, irc, and dhcp, and multi-user interactive forums.

Your use of the Services may be subject to a usage limit, as set out in your Service Agreement.  If you exceed that limit, you may be subject to additional usage charges.  See http://www.rogers.com/uselimits  for the current usage allowance for your Services.

Network Management

We reserve the right to manage our networks in order to optimize their efficiency for the benefit of our subscribers, including, without limitation, by way of the following:  rate limiting (speed), rejection or removal of spam or otherwise unsolicited bulk e-mail, anti-virus mechanisms, and protocol filtering.  We may take any other action we deem appropriate in order to help ensure the integrity of the network experience for all subscribers.  For details on our network management practices, visit http://www.rogers.com/networkpolicy.

Violation of this Acceptable Use Policy

As set out in the Terms, we have the right, but not the obligation, to monitor or investigate any content that is transmitted using the Services (other than voice Services) or the Equipment; and to access or preserve content or information in accordance with the Terms.  We prefer to advise subscribers of inappropriate behavior and any necessary corrective action. However, if the Services are used in a way that we, in our sole discretion, believe violates this AUP, any of the Rogers Parties may take any responsive actions they deem appropriate. Such actions may include, without limitation, temporary or permanent removal of content, cancellation of newsgroup posts, filtering of Internet transmissions, and/or the immediate suspension or termination of all or any portion of the Services or your account. The Rogers Parties will have no liability for any such responsive actions. The above described actions are not exclusive remedies and the Rogers Parties may take any other legal or technical action deemed appropriate. Upon termination of an account, any of the Rogers Parties are authorized to delete any files, programs, data and e-mail messages associated with such account. The failure to enforce this AUP, for whatever reason, shall not be construed as a waiver of any right to do so at any time. If any portion of this AUP is held invalid or unenforceable, that portion will be construed consistent with applicable law as nearly as possible, and the remaining portions will remain in full force and effect. This AUP shall be exclusively governed by, and construed in accordance with the governing law provision set out in the Terms.

Complaints

Please direct any complaints of violations of this AUP to abuse@rogers.com or contact us at 1-888-ROGERS1.  Questions or complaints, concerning third party content should be addressed to the applicable content provider.

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